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Front Desk Coordinator

Company Name:
Peachtree Orthopaedic Clinic
Position Type:
Full-time
Greets, instructs, and directs patients/visitors. Checks patients in and out and prepares patient charts for clinic. Verifies insurance, explains benefits, collects co-pays, and manages therapist schedules. Works with therapists to maximize productivity, does internal and external marketing.
JOB DUTIES
Employees in this position are required to proficiently perform any combination of the duties and responsibilities outlined below.
Greets patients and visitors in a prompt, courteous and helpful manner
Checks in patients, verifies and updates necessary information in the computer
Reviews insurance benefits with patients prior to initial appointments
Prepares patient charts for the following day which includes preparing all "new patient" documentation as well as updating information for "established patients"
Promptly answers incoming phone calls
Calls insurance companies, worker's compensation adjusters and attorneys to verify patient coverage for therapy
Handles patient check out, collecting co-pays and making return appointments
Keeps a daily collection sheet of all co-pays and totals cash, checks, and credit cards at the end of each day. Copies all checks and collection sheet for billing; responsible for reconciliation of daily receivables.
Prepares certified medical records as requested by insurance carriers, patients and attorneys.
Assists patients with ambulatory difficulties, i.e., obtaining wheelchairs, etc.
Maintains waiting room (coffee and magazines) in neat and orderly fashion
QUALIFICATIONS
Education:
Minimum education required: high school

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