Customer Service / Office Representative
Woodstock, GA Woodstock, GA Full-time Full-time From $16.
50 an hour From $16.
50 an hour 9 days ago 9 days ago 9 days ago Position Summary Do you currently work in a retail or restaurant business? Just graduated from college? Ready for an office job? We will train you to be a liaison between healthcare guarantors and the business entity which may be in a first party call center environment.
Responds to customer phone call inquiries regarding the products and services which the outsourcing healthcare organization provides.
Records information regarding the calls into a computer database.
Depending on the organization that provides the products or service, the duties and responsibilities of the agent may vary.
Collection Specialist will engage with the guarantors on the phone to explain options for resolving their debt and will facilitate repayment, consistent with the federal, state and company regulations and policies.
Other duties may include administrative-type projects as requested such as responding to inquiries, disputes and or comments within the allotted time frame and in adherence with quality and compliance standards.
Qualifications / Requirements High school diploma Previous customer service experience dealing with the public Attention to detail Strong verbal and written communication skills Interpersonal skills and ability to converse with diverse people Organizational/planning skills Ability to work independently or effectively in a team with minimal supervision Computer skills including Microsoft Office Suite Job Responsibilities Answering inbound calls and assists customers with inquiries, questions, or accepting payments Making outbound calls to return messages left or as necessary for a particular project Post patient payments to the computerized system Updating the database with any updates to the present status of the account information Providing high standard professional customer service Complete daily back up documentation for storage and future research Meet production and attendance standards Participate with team in a dead-line driven performance environment Other administrative type duties as required The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the associate is:
:
Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear and read Occasionally lift and/or move up to 30 pounds Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus The noise level in the work environment is usually low Job Type:
Full-time Pay:
From $16.
50 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Experience level:
Under 1 year Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Woodstock, GA 30189:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour From $16.
50 an hour 9 days ago 9 days ago 9 days ago Position Summary Do you currently work in a retail or restaurant business? Just graduated from college? Ready for an office job? We will train you to be a liaison between healthcare guarantors and the business entity which may be in a first party call center environment.
Responds to customer phone call inquiries regarding the products and services which the outsourcing healthcare organization provides.
Records information regarding the calls into a computer database.
Depending on the organization that provides the products or service, the duties and responsibilities of the agent may vary.
Collection Specialist will engage with the guarantors on the phone to explain options for resolving their debt and will facilitate repayment, consistent with the federal, state and company regulations and policies.
Other duties may include administrative-type projects as requested such as responding to inquiries, disputes and or comments within the allotted time frame and in adherence with quality and compliance standards.
Qualifications / Requirements High school diploma Previous customer service experience dealing with the public Attention to detail Strong verbal and written communication skills Interpersonal skills and ability to converse with diverse people Organizational/planning skills Ability to work independently or effectively in a team with minimal supervision Computer skills including Microsoft Office Suite Job Responsibilities Answering inbound calls and assists customers with inquiries, questions, or accepting payments Making outbound calls to return messages left or as necessary for a particular project Post patient payments to the computerized system Updating the database with any updates to the present status of the account information Providing high standard professional customer service Complete daily back up documentation for storage and future research Meet production and attendance standards Participate with team in a dead-line driven performance environment Other administrative type duties as required The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the associate is:
:
Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear and read Occasionally lift and/or move up to 30 pounds Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus The noise level in the work environment is usually low Job Type:
Full-time Pay:
From $16.
50 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Experience level:
Under 1 year Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Woodstock, GA 30189:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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